The Intercom Blog

14 articles in the Truth Foundry index. Each links out to the original.

• Fin's Incident Management Process Prioritizes Customer Impact and Rapid Response · Fin outlines its disciplined incident management approach focused on minimizing customer disruption through clear roles and rapid recovery.
• Conversation Design: How to Make Your AI Agent Communicate Like Your Team · Dedicated conversation design ensures AI agents match team tone, structure, and handoff logic to improve customer trust and satisfaction.
• Salesforce Signs Definitive Agreement to Acquire Fin for $3.6 Billion · Salesforce has signed a definitive agreement to acquire customer AI platform Fin for approximately $3.6 billion.
• Fin Agent Platform Integrates with HubSpot and Freshdesk · Fin launches as a Service Agent for HubSpot and Freshdesk customers without migration.
• Company Launches Fin Voice 2 with Major Voice AI Upgrades · Company unveils Fin Voice 2, a major upgrade to its voice AI platform with enhanced speed, natural interaction, and control features.
• How to Build and Maintain a Knowledge Base for AI-Powered Customer Service · A guide to creating and optimizing knowledge bases to power effective AI service agents.
• AI Agents Eliminate Speed-to-Lead Constraints in Modern Sales · AI agents instantly engage leads, rendering traditional speed-to-lead metrics obsolete.
• Beyond Accuracy: Evaluating AI Agents for Real-World Customer Service Success · Effective AI Agent evaluation requires testing real-world behavior, user experience, and long-term improvement capabilities.
• Fin Reveals Four-Step AI Agent Pricing and Packaging Strategy · Fin outlines its research-driven approach to pricing AI agents based on customer outcomes.
• Fin Scales Platform to 150k Requests/Second with Vitess and Elasticsearch · Fin handles 150,000 requests per second using AWS, Vitess, and optimized Elasticsearch clusters.
• Organizational Readiness, Not AI Capability, Limits Agent Automation · Companies underutilize AI Agents due to structural and procedural gaps, not technology limits.
• Fin Launches Operator Agent for Scalable Customer Experience Management · Fin introduces Operator, an AI agent with custom tooling and safety checks for production-scale customer operations.
• Intercom Launches Operator Agent for Automated Customer Operations · Intercom introduces Operator, an AI agent automating help content, Fin debugging, and support team management.
• Building a Knowledge Base to Power Your AI-Driven Sales Agents · Effective knowledge management is essential for enabling AI sales agents to qualify leads and guide buyers accurately.